FAQ

We do not offer customization for The ZOO as it’s now manufactured exclusively for us in quantity using CNC machines and this is no longer possible.

The ZOO® is shipped as finely sanded wood without a finish. Most customers leave it as it is as the birch color is almost the color of the background to this page. Others use it as a decorating project for the kids or paint or stain it to match their room design. The wood should be primed before painting. We suggest that you do not paint the bars as the paint will rub off with use. Take a look at our gallery and see what others have done (Note: the color of the wood does vary and has natural grain variations).

Please visit our policy page by clicking here.

Yes, The ZOO® has a lifetime warranty on parts. Just contact us for replacements.

Sometimes customers support The ZOO® from tipping by other means than attaching to the wall. In this scenario, you can purchase extra bars. Contact us to request a current price.  Please note that it will also be necessary for you drill pilot holes for the screw eyes you will need to attach to the back panels. Just copy the position from the front panels.

We work on selling The ZOO® to customers at the same price because it’s there to solve a problem.  We don’t want people to buy The ZOO® as an impulse.  We do however offer a $12 rebate if you send us a picture your child with The ZOO® for us to show other customers in our gallery or on our Facebook Page.

We also appreciate customers who request that we donate the $12 to our Endangered Species Fund.

Customers often tell us that The ZOO® is very easy to assemble by following the illustrated instructions.

We also have an Assembly Video. If the link to this is not on the instructions there will be a label on the outside of the box with the link. This is only available to customers who have purchased.

You will require an electric drill for attaching The ZOO® to the wall using the hardware supplied by us. This is no more challenging than attaching a picture and The ZOO® itself is assembled using a Phillips Screw Driver.

The cost of shipping The ZOO® generally makes this financially unattractive to retailers. However, by using our Affiliate Program The ZOO® can make an attractive self financing store fixture. Please see the paragraph on Wholesale at the bottom of our Affiliate Program Information.  If you are a regular user of social media you might also find this a useful source of revenue.

Now that we have The ZOO® manufactured for us, we cannot offer this service.  However, how you do this is open to your imagination!  A lot of customers make it a fun project with their kids by painting or using things like stick on letters from a craft store.

We also enclose a quality aluminum self adhesive Logo that you can stick anywhere you desire.  See Below.